Refund policy

We're delighted to have you as a valued customer at Mayven.Co!

Your satisfaction means the world to us, and we're here to ensure your shopping experience is nothing short of fantastic.

If you encounter any issues with your order, don't worry – we've got your back. Here's all you need to know about our return and refund process:

1. Reporting Damaged Items or Order Discrepancies

If you receive a product that's damaged or notice any discrepancies in your order, please let us know within 72 hours of delivery with proof of purchase. We're here to help, and timely communication is essential to resolve any concerns.

2. Speedy Refunds

Once we're aware of the issue, give us approximately 5 – 7 business days to process your refund. We'll ensure the funds are returned to the original payment method you used when placing your order.

3. Seamless Replacements

If you'd prefer a replacement instead of a refund, please allow about 7 – 10 business days for us to arrange delivery. While we always aim for quality, due to stock availability, there might be cases where a refund is the best solution.

4. Initiating a Refund

To get the refund process started, simply reach out to us at info@mayven.co. Kindly provide details about your order, the issue you're facing, and any relevant images. Our dedicated customer service team is here to assist you every step of the way.

If you have any questions or need assistance, please don't hesitate to contact us. We're committed to making your experience with Mayven Co as smooth and enjoyable as possible.

Warm regards,

Customer Care Team Mayven Co.